Desktop support analyst – bank – city london

Job Reference: NJ0167 Date Posted: 9 November 2023 Recruiter: Nexus Jobs Location: London Salary: £40,000 to £50,000 Sector: I.T. Communications Job Type: Permanent Work Hours: Full Time Contact: Jas Gujral Email: [email protected] Telephone: 020 7488 6900 Job Description Desktop Support Analyst – Bank – City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1st to 3rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services 1st/2nd line support (capable of root cause analysis) Remote branch support using Remote Assistance Active Directory user starter/leaver process Customer facing, support of internal banking staff, VIPs Maintenance and support of desktops, laptops, Blackberry’s SLA targets Ad-hoc project involvement Main skills required are: Experience supporting desktop platforms for banking environments Experience in operational deployments. Desktop, operating system refresh cycle Service Desk ticket software Market data products ITIL, Microsoft certifications advantageous Maintains industry recognised skills through training or self-study methods Technical Skills Supporting Microsoft operating systems, office suite TCP/IP, basic networking skills Root cause analysis and remediation Technologies Windows 7 Office 2013 Xenapp published applications, support Desktop hardware, laptops, Blackberry’s deployments Salary for this role will be in the region £40K - £50K. The Client is based in the City London - close to Liverpool Street. Please send your CV to us in Word format along with salary and availability.